Services
Excite IT is a full service IT solutions provider that assists its clients in developing and delivering practical IT strategies and IT services to support the smooth running of business operations.
Our extensive expertise in the finance and insurance industry also ensures our capability within sectors requiring high-level security, disaster recovery, governance and compliance, and often delivering services under considerable time pressure.
Clients choose to outsource their IT needs to our team to:
- Support the smooth-running of business operations,
- Achieve maximum system effectiveness, and
- Provide effective cost management.
Our partnership approach uses flexible outsourcing solutions to match business needs, guaranteeing client satisfaction and clear return on investment (ROI).
Excite IT’s range of services span:
- Infrastructure Management
- Service Management
- Asset Management
- Data Storage
- Remote and Branch Office Solutions
For practical, cost-effective, reliable and tailored services please call us today on 1300 147 369.
Infrastructure Management
Our thorough technical knowledge delivers practical, tailored and user friendly systems to support your existing or new IT strategy. Our capabilities include infrastructure design and planning, technical services, deployment and operations with specific focus on:
- Network setup, security and operation
- Desktop management plus Standard Operating Environment (SOE) design, development, testing and deployment
- Database administration and support
- Infrastructure security management
- Server & storage system management & administration
- Telephone system infrastructure (PABX management, IP Telephony)
- Video communication — desktop video
Benefits to outsourcing with Excite IT:
- Increase efficiency by consolidating and streamlining functions
- Access expert knowledge on leading, proven technologies and methodologies
- Minimise capital expenditure and reduce overheads to free up resources (physical and financial)
- Avoid the cost of chasing technology
Service Management
Quality IT support services are so much more than telling clients to switch their computers off and on again. We get that … and we understand that when IT systems aren’t working efficiently they impact on so many other aspects of a business. We are committed to providing fast support solutions so that when something does ‘go wrong’ we swiftly resolve any issues and have you up-and-running in the shortest possible timeframe. Our support services include:
- Managed support
- Software support
- Warranty and maintenance management
- System administration and technical support
Benefits to outsourcing with Excite IT:
- Redirect energy and personnel to focus on core business activities
- Eliminate peak staffing issues and fixed internal human resource costs
- Increase service satisfaction through supplier-client relationship
- Spread risk and improve system security
Asset Management
IT is a key pillar in the success of most businesses and also comprises a significant component of their asset base. Strategic asset management not only protects the investment in IT systems, it also delivers cost-savings, facility use maximisation and can future-proof a business in terms of its infrastructure investment. Our services include:
- Asset management consulting, setup and maintenance
- Hardware maintenance
- Infrastructure management (project engagement during initiation, scope and development phases, maintenance and product improvement cycle)
- Managed maintenance solutions (software, hardware, network configurations)
Benefits to outsourcing with Excite IT:
- Maximise investment by achieving efficiency through economies of scale
- Reduce infrastructure and overhead costs
- Keep pace with and minimise the impact of rapid changes in technology without undue changes to infrastructure
- Reduce the risk of technological obsolescence
Data Storage
Reliable data storage systems, from knowledge management systems through to server and storage systems, supported by the right levels of security and redundancy, are crucial to protecting intellectual property and ensuring the smooth running of day-to-day operations. Our services include:
- Management of backup and restore systems
- Coordination of onsite and offsite storage of backups for data archiving, disaster recovery and business continuity protection
- End-to-end data restoration, from simple file through to full database restoring
- Storage consolidation
Our team is skilled in the use of NetAPP SAN storage, Linux and Microsoft products, and backup products including Backup Exec and NetBackup.
Benefits to outsourcing with Excite IT:
- Free up resources by reducing facility use
- Enhance business efficiency by offloading non-core functions
- Improve speed and service by accessing higher quality technology
- Increase security measures
Remote and Branch Office Solutions
If your business operates over several sites, whether across a number of Australian states or including international offices, you need a seamless IT system to support a multi-dimensional work environment. With today’s increasingly flexible workforce requirements businesses are also needing to provide IT systems that can be accessed anywhere in the world without needing a physical office. Our team has successfully created and deployed remote IT systems with services including:
- Server virtualisation (using Symantec Solutions for VMware)
- Virtual hosting services
We can integrate our remote IT services with any of our other strategy and/or system services to provide your business with an all encompassing IT solution.
Benefits to outsourcing with Excite IT:
- Improve organisational efficiency and support flexible work environments
- Benefit from our expertise with delivering similar solutions and troubleshooting similar systems
- Focus management energy on core business activities
- Reduce investment in fixed infrastructure